RMA Requests

 
 
Return Policy and Return Instructions

Our Warranty to You
Patton Electronics warrants your product to be free from physical defects in material and workmanship for a period of 1-year from the date of the original retail purchase. If you discover a defect covered by this warranty, we will repair or replace the product at our option using new or refurbished components

Product Failures Not Covered by this Warranty
This warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in materials or workmanship and does not cover damage caused by abuse, misuse, unauthorized modification, lightning or power surge damage, extreme heat or cold, and corrosive environments. The warranty also does not cover the normal wear and tear on covers, cases, housing, connectors, and accessories. The warranty does not apply to any product with a missing, altered, or defaced serial number.

Limits of Liability
If these products fail or do not perform as warranted, your sole recourse shall be to repair the product as described above. We will not be liable to you or anyone else for any damages that result from the failure of this product. These damages include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use of or inability to use this product. Express or implied warranties are disclaimed. IN NO EVENT WILL PATTON BE LIABLE FOR MORE THAN THE AMOUNT OF YOUR PURCHASE PRICE, NOT TO EXCEED THE CURRENT LIST PRICE OF THE PRODUCT.
Patton Electronics specifically disclaims all other warranties, expressed or implied, and the user shall deem the installation or use of this product an acceptance of these terms.

Return Instructions
All product returns require a Return Material Authorization (RMA) number which can be obtained from Patton or through your authorized reseller, if applicable. If you have purchased the product through an authorized reseller, any claim pursuant to this Product Warranty should be made to your reseller. Product returns without a valid RMA will be rejected.

  1. Request an RMA by one of these three methods:
  2. Provide the following information:
    • Your name, company name, telephone and fax numbers and email address
    • Proof of purchase (serial number of the product to be returned)
    • Reason for the product return
    • Your return shipping address
    Once a Patton Technical Support Engineer verifies you have a hardware problem that requires you to return your product, you will be provide with an RMA number. A sales receipt may be required to verify the original retail purchase. The warranty commences on the day of shipment to the end customer. Verifiable proof of this date of shipment and the related serial number has to be presented. If such proof is not available or lacks plausibility, the warranty commences on the date of shipment from Patton.
  3. RMA numbers are valid for thirty (30) days and are associated with a product serial number. RMA numbers older than ten (10) days need to be revalidated by calling the Patton Support Team before the product is returned. Once an RMA number has been issued, a confirmation email or fax will be sent to you detailing the RMA number, product authorized for return, together with shipping instructions. Client is responsible for the risk of loss and shipping and handling fees when returning products.
  4. It is preferable that the original packaging, including any anti-static and foam wrapping be used on all returned product. Should the original product packaging not be available, then adequate packaging should be used taking into account the method of shipment of the returned product. You are responsible for delivering the product to Patton safely and undamaged.
  5. The RMA number should be clearly marked on all returned product, boxes, packages and accompanying paperwork. RMAs received by Patton that are not clearly marked may experience processing delays.
  6. We recommend that all returned products be insured and that a tracking number be obtained for the shipment. To speed up the RMA procedure, the tracking number should be sent to the Patton Support Team as soon as the package is shipped.
  7. Repairs are generally completed in less than two weeks. Repaired, replaced or exchanged product are warranted for a period of three (3) months from the date the repaired, exchanged or replaced product is shipped by Patton, or the remainder of the original warranty, whichever is longer.


Shipping Costs
Warranty Repairs - The customer is responsible for the cost of shipping the product to Patton Electronics. If the product is covered and repaired under warranty then Patton will pay to ship the product back to the customers return address. Patton will not pay any custom clearance fees or duties.

Out of Warranty Repairs - If the product is not covered under warranty the customer is responsible for all shipping costs. Patton will not pay any custom clearance fees or duties.

Enhanced Warranties - Patton will pay for shipping of advanced replacement of any device covered under an Enhanced Warranty. Patton will also pay to have the defective unit shipped back to Patton Electronics. Please contact Technical Support for details and shipping authorization numbers.

Out of Warranty Repair
Out of Warranty repairs are provided at a fixed fee. Units damaged by lightning, power surges, water, and similar destructive causes may not be repairable and may require replacement. Repairs are generally completed in 1-2 weeks.

Return For Credit
Customer satisfaction is important to us. Unless otherwise noted, any generally available, standard product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. All credits are generally processed on the same day the units are received. Patton is not responsible for equipment returned without a Return Authorization.

Return for Credit Policy Description
Less then 30 days No Charge. Your credit will be issued upon receipt and inspection of the equipment.
30 to 60 days We will add a 20% restocking charge (crediting your account with 80% of the purchase price).
Over 60 days Products will be accepted for repairs only.
RMA Request Form

We are sorry for any inconvienience caused by the failure of one of our products. Please complete this form and submit it so we can get the process started. You should be contacted individually by one of our technicians via phone or email.

CONTACT INFO SHIPPING INFO Same?
Do you have a loan agreement?   No   Yes
CUSTOMS BROKER (OPTIONAL)
  


Check RMA Status
Please enter the information below in order to check the status of your RMA:

RMA Number:

Customer ID:
OR
E-mail Address:
Must have been used to register the rma
 
 
Sales: sales@patton.com
Direct: +1 301 975 1000
Support: support@patton.com
Direct: +1 301 975 1007
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